#1 Otaki IT Tech Support Service.
Got an IT issue with your computer? Need IT advise for that new technology purchase? Got a virus or a problem with your email?
We offer IT support for a wide range of services to home users and small businesses in Otaki.
Only $125 per hour + $25 Callout fee.
We are the #1 Otaki IT Support Team
We've been in the IT industry for over 25 years, offering a wide range of IT services including laptop & computer repair, email support, virus malware removal, booting & bios issues, software licensing and data backup & data recovery services.
Fluent in:
Otaki IT Support We Offer
In this book, we delve into various aspects of sustainable living, offering practical tips and inspiring stories to guide you along the way. Topics include:
Computer & Laptop Repair: Whether your PC or laptop is running slow, unable to boot, or is completely broken (i.e. faulty SSD hard drive) we can help repair your device and get you back up and running quickly.
Wireless & Internet: From upgrading your old wireless to a new mesh system, to installing access points, long distance wireless, or simply finding and removing deadspots, coverage issues, buffering and more. We offer a wide range of wireless and internet troubleshooting and resolution.
Printing & Scanning: Got a new printer or an existing one that isn't printing? We will setup your printer and scanning so it works again or if new, show you how to use it. Whether you want to scan locally, to email or to PDF. Further if you need to print remotely or from specific applications we can set this up too.
Email Configuration: Got a new email address or an existing one that needs to be configured. Want to migrate from Xtra to a custom email address or business email address using your own domain on Microsoft 365 or Google Workspace? We can assist with all your email issues too.
Virus Malware Removal: Whether you've got a virus, malware, spyware, ransomware, adware or something far more serious, we can help you recover from this and try to recover any data through our data recovery techniques.
Data Backup & Recovery: Lost an important document or have lost access to an entire folder or drive? Our powerful data recovery techniques can get you backup and running quickly.
New Technology Setup: Got a new device or thinking of buying something and want to discuss your needs or get advice on what to buy? We offer a wide range of solutions and can recommend alternatives to the big box retailers.
+ Much More. Please get in touch.
Otaki IT Business Services We Offer:
Website DNS Setup: Connect your domain name to your email, website hosting, mail program, marketing tool and whatever else with our DNS management services.
Business Networking: From access points to servers, switches and firewalls to structured cabling and everything in between, we'll get your network setup.
White Label Support: Based in another city and have local clients and need an IT guy on the ground in Otaki? We'll go there and represent your brand.
Data Backup / NAS: Whether you need an on site server for storing backups, a cloud solution such as Onedrive or Wasabi Cloud, we'll get your data solutions sorted.
Application Support: Need assistance integrating an application, single-sign on or basic support for your users before escalating to the vendor/s.
Business Pricing: $145+GST, +$25 Callout.
What our Otaki clients are saying
From residential home users to small business and sole traders, we have a wide range of clients throughout Otaki.
"Fast & Affordable!"
"Exceptional service! The technician arrived on time, fixed my laptop issues, and even optimized my Wi-Fi. Highly recommend for fast, professional support!"
Jules J.
"Business IT Experts"
"Our business IT was a mess, but they came in, streamlined everything, and now everything runs smoothly. Highly reliable and trustworthy"
Sam R
"Otaki Wireless Experts"
"I was struggling with my home network, but these guys solved the problem in no time. Friendly, efficient, and affordable IT service"
Eve K.
"Did An Amazing Job"
"Needed help setting up my smart home devices, and they did an amazing job. Everything works perfectly now. Can't recommend their services enough!"
Jake R
"They Know Their Stuff!"
"Had my computer back up and running in less than an hour. Really knowledgeable team and excellent customer service. Will definitely use them again."
Mark R
"My Go To IT Guys"
"Fast, professional, and always helpful. They’ve been my go-to IT support for years. They consistently deliver top-notch results!"
Linda S
Who can use Otaki IT services?
Home Users
Those who are already passionate about sustainability and are looking for more practical tips and insights.
Small Businesses
People who are new to the concept of sustainable living and start making eco-friendly changes in their lives.
Charity & Non-Profits
Individuals who are in positions to influence others, such as community leaders and educators.
About Otaki IT Services
We are locally owned and operated and have been providing quality IT support services in Kapiti Coast and Otaki for over 25 years.
Get ready to book your Otaki IT Callout
Our Otaki Pricing
Home User
24/7 Support Available*
$125/hr + $25 Callout
This rate is including GST for residential.
Business User
24/7 Support Available*
$145/hr + $25 Callout
This rate ($145) is +GST for commercial.
FAQ
How much does an Otaki IT support Callout cost?
We charge a minimum of 1 hour for home users ($125/hr) and business users ($145+gst). There is also a $25 Callout fee which covers our travel to your property. If your Callout lasts longer than 1 hour we charge in 15 minute increments based on the hourly rate.
How do I pay for my Otaki IT Callout?
We offer bank deposit or EFTPOS. You can also pay cash or online credit/debit/amex card.
What technology do you work with?
We are happy to work on all technology. The only devices we don't work on are gaming computers. These often have custom bios settings, custom parts and our techs are unable to work on these as part of our normal Callout due to the time involved investigating your setup. Please contact us if you have a gaming computer to avoid disappointment.
Can you help with my email issues?
Yes we can. We are well versed in all mail programs such as Outlook, Apple Mail. Further we know all about Office 365, Google Mail, IMAP, POP and SMTP. Please note for business Office365 users where you're using your own domain, i.e. [email protected], our business rates would apply.
Can you help with my domain, dns or website?
Yes we can however our business rates would apply.
* What are your 24/7 charges?
Our normal hours are 8am - 8pm Mon-Fri. On weekends a +$50 one time fee applies. On public holidays and from 8pm-8am we charge a 100% surcharge on the first hour + $25 Callout. i.e. first hour would be $250+$25, then our usual rate in 15 minute increments.
Got a question? Get in touch.
© Copyright Otaki IT 2024 - 2025. All Rights Reserved
